When working with a support representative, they may ask you to send them files. Files up to 5MB maybe attached directly to a ticket, but larger files need to be transferred using sftp. You can also download product files from this location as well.
Accessing the Upload Folder
Note: You cannot use a browser to upload data
The upload folder is located at data.meshiq.com. It is accessed via SFTP protocol and is password protected. If you do now know your login credentials, please contact your Support representative. Use one of the following methods to connect:
Method 1: FTP client tool
Use an FTP client tool such as FileZilla or WinSCP. When setting up the connection, use the following configurations:
- Protocol: SFTP - SSH File Transfer Protocol
- Host: data.meshiq.com
- Folder: upload_folder
- User and password: specify your login credentials
Method 2: Command prompt
Use a command prompt to connect to data.meshiq.com via SFTP protocol. For example, enter the following command and replace "user" with the required username. Enter the required password when prompted.
Now that you are connected to the Upload Folder, upload your information as instructed by your support representative. Notify your support representative when the files have completed transferring.