This article covers how to work with your tickets in mySupport. To learn how to sign up to mySupport, see meshIQ mySupport (New!).
Opening a ticket
You can create a ticket in one of two ways:
- Email mysupport@meshiq.com.
- Submit a ticket online: Fill in this form. It's also available from your My requests page when you're logged in. Just click your Name at the top of the page and select My activities. Then click the Submit a request link.
Viewing your ticket
To view your ticket, you can click the link ending with the ticket number in the "Request received" email.
This opens your ticket in the meshIQ mySupport System:
Editing your ticket
To add details to the ticket, do one of the following:
- Add details using the space provided and click Submit. Your new entry is displayed beneath existing entries, as shown below.
- Reply via email to a ticket email you've received. Be sure to write your response above the line, as indicated.
View a list of your tickets
Click your Name at the top of the page and select My activities.
Your list of requests is displayed on the Requests tab (underlined at the top of the page).
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You can view and edit any of your own tickets on the My Requests tab. |
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To view and add comments to requests that you were copied on, click Requests I'm CC'd on. |
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To view and add comments to all tickets from your organization, click the Organization requests link under My Requests. |
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To create a new ticket, click Submit a request. |