If you see the status as Not Connected, your WGS has a connection issue. There could be a connection issue with the WGS itself, or with its configurations in the application.
First you can try to reconnect to all workgroup servers using the Connect button. It is located on the left toolbar:
If this does not help, see the below sections for troubleshooting suggestions.
Confirm that the WGS is running
If you are receiving the below error message stating, Can't connect to the agent, make sure it's running, check the following to confirm that the WGS is running successfully:
- Confirm that the WGS is running in Services.
- Was the WGS possibly started from the Console? Start it from Services instead.
- Check the properties of the WGS. Maybe the port is blocked? Is the IP address correct?
Check WGS configurations
If the WGS is successfully running, there must be an issue with the WGS configuration. Check the following:
- Did the IP change? The error message will state, Can't connect to the server, make sure it's running, as seen above.
- Is the correct password used? An error message, as seen below, will appear stating, Wrong password specified.
Perform the following to update the WGS's settings and reconnect:
- Open the Work Group Server Connections dialog:
- If your server is the default, click the Manage Workgroup Server
button.
- If your connection is not set as the default, select the workgroup server from the viewlet on the Workspace dashboard. Then, choose Edit Workgroup Server from the Selected menu to open the Work Group Server Connection dialog.
- Select the disconnected workgroup server from the list and choose Modify to open the Change WGS Connection dialog.
- Update the necessary credentials, then click the Verify Connection button to connect. The Enter Password dialog will open; enter your password and click OK.
- If the connection is successful, Connection successful in green will display. Click Ok to save your changes. The WGS is now reconnected.