On the View Issues screen, if there are a set of filters that you use frequently, you can save them as a configuration for easy retrieval. This allows you to select the filter configuration for future use and all the filters will be applied quickly.
Perform the following to save filter configurations:
- After setting all filters, click the Save button at the top left of the screen.
- The Save Current Filter screen opens with the following fields:
Filter Name: enter a name for the filter configuration.
Make Public: select this option to make the filter available to all support users within your organization.
All Projects: select this option to make the filter available within all projects.
Save Current Filter: click this button when you are finished to save the filter.
Go Back: click to cancel and go back to the prior screen.
- Your filter configuration is now available to use. To apply filter configurations, click the Load drop-down and select the desired filter.
TIP: Check out our Support Education Series videos for more usage and features of our Support system.